Terms and conditions

• vélocité Sàrl performs services in accordance with the offer, current rates and conditions below.

• vélocité Sàrl reserves the right to refuse an order. An order given and accepted by vélocité Sàrl over the telephone is considered valid. The contract is valid from that moment on until the order is fully carried out.

• The valid rates for completed orders are based on those prevailing at the time of fulfilling the contract. Services not included in the official price-list will be subject to an agreement and invoiced accordingly. Besides, very heavy and/or bulky items, extra waiting time (initial or at the addressee) as well as orders placed after 5.30pm are subject to a surcharge.

• Possible revocation or renunciation by the client will be accepted by vélocité Sàrl against payment of half the amount quoted at the time of the order. If a cancellation occurs while the order is being carried out, the total amount is due.

• All additional services provided by vélocité Sàrl will be charged to the client according to the incurred benefit and costs. The client agrees to pay the additional incurred costs.

• For deliveries by bike, cargobike and car, vélocité Sàrl is liable for any damage that may occur on the transported consignment, between the point of collection to its final destination, to a limit of CHF 1’000.- (a thousand Swiss Francs), under the condition that the consignment is by its nature fit for the planned transporatation.

• The client may wish to contract additional insurance.

• vélocité Sàrl is not liable for damages in case of insufficient or inadequate packing of the transported consignment.

• vélocité Sàrl assumes no liability for loss or damage during the transportation of items such as: gold, silver, jewelry, gemstones, currency values, checks.

• vélocité Sàrl disclaims any liability for damage resulting from exposure to magnetic or electric fields (erasing or damage of magnetic tape or any electronic or photographic media, whatever their format).

• In the context of the contract being carried out, vélocité Sàrl declines any further request that may exceed the maximum amount of CHF 1’000.- (a thousand Swiss Francs), unless the client takes on additional insurance.

• vélocité Sàrl takes in no way responsibility for items that might have been handed over for storage in our premises. vélocité Sàrl declines all liability towards third parties. vélocité Sàrl offers no guarantee on possible internal annotations regarding discounts that the client may have listed on the order form. The invoice excludes possible damages.

• Complaints, civil liability appeals and warranty claims should be received at the latest at the time of the delivery. All complaints must be immediately attached to the delivery receipt, otherwise it will not be admissible. For any damage non detectable immediately upon delivery, the defects must be notified in writing to vélocité Sàrl within 7 days.

• vélocité Sàrl does not guarantee the time limits for car deliveries.

• vélocité Sàrl writes monthly itemised invoices. The delivery receipts are stored by vélocité Sàrl and only available upon request. For invoices amounting to less than CHF 25. -, a lump sum of CHF 5. – is added towards admin costs. For all other invoices, the conditions are as follows:
  full payment within 20 days. vélocité Sàrl invoices a CHF 10.- fee from the second reminder within a 12 months period.

• The Dring Dring service offered by vélocité Sàrl has its own terms and conditions, available on www.dringdring.ch.

• The jurisdiction is in Lausanne.

• These terms and conditions apply for each delivery.

© vélocité Sàrl, novembre 2010

Terms and conditions pdf (french)